Hillel Glazer

Don't let the bureaucracy of everyday compliance issues get in your way of being lean and achieving excellence. Don't let your desire to be lean and agile turn into its own form of "compliance". Hillel presents a revealing systematic approach that puts compliance properly in its place -- behind your pursuit of excellence. An approach that champions lean and agile for their benefits but remains faithful to disciplined management, development, and governance of products and services. Discover the secrets of incorporating non-value-added necessities into the value-added work stream. One characteristic of the approach distinct from many lean initiatives is that it does not rely solely on incremental kaizen. However, it does rely on one important reality: High Performance Operations regularly let go of things that aren't working. Popular molds for dealing with compliance matters take one of two forms: (1) layering bureaucracy atop operations to meet the requirements, or (2) waiting for an epiphany. Neither of these molds work and must be let go.

Organizations need a way to break these molds to make a complete shift in their operations -- a major kaizen event to re-balance their efforts in favor of excellence -- and from there to continue with routine incremental kaizen. The presentation looks at several facets including common mistakes that hinder high performance, the role of leadership, culture, trust, empowerment, learning and communication -- as prerequisites.

Think: MBA for Technology

High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, and Raise Competitive Advantage, FT Press

It's not often that a one competitor endorses another, but in Hillel's case an exception is required. I've watched Hillel speak on many occasions and he's always right on target with innovative ideas, wisdom, and practical advice delivered with passion and energy. We need more leaders in our industry, and Hillel is just the right person to deliver the message.